Privacy Policy

Effective Date: August 30, 2026

At TerraTough, we respect your privacy and are committed to handling customer information responsibly. This Privacy Policy explains what information may be collected when you browse our website, place an order, contact us, or otherwise interact with our WooCommerce-powered online store, how that information is used, when it may be shared, and the choices available to you.

This Privacy Policy applies to information collected through our website and related customer interactions.

1. About Our Store

Store Name: TerraTough

Business Address:
401 US-27, Lake Placid, FL 33852, United States

Customer Support Email: support@terratough.store

Our store operates using WordPress and WooCommerce as its e-commerce platform.

WooCommerce provides the underlying e-commerce functionality used to manage products, orders, customer accounts, checkout, and related store operations. The privacy practices of TerraTough depend on our actual website configuration, enabled features, and services used by the store.

For information about WooCommerce privacy and account settings, please see the official:

WooCommerce Privacy Documentation:
https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/

2. Information We May Collect

When you interact with TerraTough, we may collect information that is necessary to provide our online shopping and customer-support services.

Depending on how you interact with the website, this may include:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order details
  • Products purchased
  • Information provided when contacting customer support
  • Information submitted in connection with returns, refunds, cancellations, or order issues
  • Account information if you create an account
  • Information necessary to process or verify an order
  • Technical information that may be generated when using the website, depending on the website’s actual configuration

We aim to collect information that is relevant and necessary for the purpose for which it is requested.

3. Information Collected During Checkout

When you place an order, information necessary to complete the transaction may be collected.

This can include:

  • Your name
  • Billing information
  • Shipping information
  • Email address
  • Phone number
  • Products ordered
  • Order total and transaction-related information
  • Information needed to communicate with you about your order

This information allows us to process purchases, provide order confirmations, arrange delivery, respond to order-related questions, and handle returns or refunds.

4. Payment Information

Payment information is processed according to the payment method available at checkout.

TerraTough does not claim to store complete payment-card information unless the actual payment configuration does so.

Where a third-party payment provider processes payment information directly, that provider may receive the information necessary to authorize and complete the transaction.

We do not claim that a particular payment processor receives customer information unless that service is actually configured and used by the store.

Payment-related information is handled using appropriate security measures, including secure website connections where applicable.

Payment Policy

5. How We Use Personal Information

Information collected by TerraTough may be used for purposes relevant to your interaction with our store, including where applicable:

  • Processing and fulfilling orders
  • Processing payments through the applicable payment method
  • Shipping and delivering purchased products
  • Sending order confirmations and transactional communications
  • Providing customer support
  • Responding to questions and requests
  • Processing returns and refunds
  • Processing cancellations
  • Investigating order or delivery problems
  • Protecting the website and store operations
  • Preventing or investigating suspected fraud or misuse
  • Maintaining customer accounts where an account is created
  • Meeting applicable business recordkeeping requirements
  • Operating and maintaining the website

We do not state that personal information is used for personalized advertising, profiling, or other marketing purposes unless those practices are actually enabled on the store.

6. Customer Support Information

When you contact TerraTough, we may receive the information you choose to provide.

For example, if you contact us regarding an order, return, refund, damaged product, defective product, delivery issue, or other customer-service matter, we may use the information you provide to identify the relevant order and respond to your request.

Customer-support information is used for the purpose of handling your inquiry and providing appropriate assistance.

7. Order, Return, and Refund Information

Information associated with an order may be used to:

  • Verify the purchase
  • Process a return
  • Process a refund
  • Investigate a damaged or defective product
  • Investigate an incorrect order
  • Communicate about an order or delivery
  • Resolve customer-service issues

Information supplied in connection with a return or refund may include the order number, contact information, product information, and information necessary to evaluate the request.

8. Information Sharing

We may share customer information with third parties when doing so is necessary to operate the store or provide a service requested by the customer.

Depending on the actual configuration of the website, this may include service providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping or delivery
  • Website operation
  • Security or fraud prevention
  • Customer support
  • Other services necessary to operate the online store

We do not claim that a particular third-party service receives customer information unless that service is actually configured and used by the store.

Third-party services may process information according to their own privacy policies and terms.

9. Sale of Personal Information

TerraTough does not sell customers’ personal contact information as a commercial product.

We do not sell customer names, email addresses, telephone numbers, or other customer contact information to third parties for their own unrelated commercial purposes.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, depending on the actual WordPress, WooCommerce, theme, plugin, and hosting configuration.

Cookies may be used, where applicable, to support functions such as:

  • Maintaining shopping-cart functionality
  • Supporting checkout
  • Remembering relevant website settings
  • Supporting customer account functionality
  • Maintaining website security
  • Supporting website operation

We do not claim that the website uses advertising or analytics cookies unless those technologies are actually installed and enabled.

The specific cookies placed on your device can depend on the configuration of the website and any enabled third-party services.

11. Analytics and Advertising

This Privacy Policy does not represent that TerraTough uses Google Analytics, Google Ads, remarketing, conversion tracking, Meta Pixel, or other advertising or tracking technologies unless those technologies are actually configured on the website.

If analytics or advertising technologies are enabled in the future, this Privacy Policy should be updated to accurately describe:

  • The technology being used
  • The information collected
  • The purpose of the collection
  • Relevant third-party recipients
  • Applicable consent or opt-out mechanisms

12. Google Merchant Center and Google Shopping

TerraTough may use Google Merchant Center and related Google Shopping services to make product information available to shoppers, depending on the store’s current product-listing configuration.

The existence of a Google Merchant Center or Google Shopping account does not mean that Google receives all customer information collected by the store.

Customer information is not disclosed to Google merely because products are listed in Merchant Center.

Where customer information is actually transmitted to a Google service through a specific website feature, advertising integration, measurement technology, or customer-data program, the applicable implementation and privacy disclosures should reflect that use.

This Privacy Policy does not represent that Google has approved, certified, or endorsed this policy.

13. Data Security

We take reasonable measures appropriate to the nature of the information we handle to protect customer information from unauthorized access, misuse, loss, or alteration.

Security measures may include appropriate website security, access controls, secure website connections, and protections associated with the services used to operate the store.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

We therefore do not make an absolute guarantee that customer information will never be subject to unauthorized access or security incidents.

14. Data Retention

We retain customer information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Completing and documenting transactions
  • Providing customer support
  • Managing returns and refunds
  • Maintaining appropriate business records
  • Resolving disputes
  • Preventing fraud or misuse
  • Protecting store security
  • Meeting applicable legal, accounting, or regulatory requirements

We do not promise deletion of all information after a specific number of days or months because actual retention can depend on the type of information, WooCommerce configuration, business requirements, and applicable obligations.

WooCommerce provides store administrators with settings for personal-data retention and removal. Actual retention periods should therefore reflect the store’s configuration and practices.

15. Customer Accounts and Guest Checkout

Depending on the website configuration, customers may be able to purchase products using guest checkout or create a customer account.

If an account is created, information associated with the account may be retained to provide account functionality, display order history, manage customer information, or support future purchases.

WooCommerce allows store administrators to configure guest checkout, customer account creation, privacy notices, and personal-data retention settings.

16. Personal Data Requests

Customers may contact support@terratough.store regarding questions about personal information handled by TerraTough.

Depending on applicable law and the nature of the request, customers may ask about:

  • The personal information associated with their interactions with the store
  • Correction of inaccurate information
  • Deletion or erasure of eligible personal information
  • Other privacy-related requests

Requests may be subject to verification so that we can protect customer accounts and personal information from unauthorized requests.

Some information may need to be retained where necessary for legitimate business purposes, transaction records, dispute resolution, security, fraud prevention, or applicable obligations.

WooCommerce and WordPress provide privacy-related tools for personal-data export and erasure, depending on the store’s configuration.

17. How to Submit a Privacy Request

To submit a privacy-related request, contact:

Email: support@terratough.store

Please include enough information for us to understand and respond to your request.

For requests relating to an order, including the relevant order number can help us identify the applicable records.

We may request additional information where reasonably necessary to verify the identity of the person making the request.

18. Children’s Privacy

Our store is an online retail website and is not represented as being specifically directed toward children.

We do not knowingly request personal information from children for purposes unrelated to providing the services of the store.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@terratough.store so that we can review the situation.

19. International Customers and Data Processing

The store is operated from the United States.

Information may be processed through service providers used to operate the website, process orders, payments, shipping, or other store functions.

Because specific third-party providers and their processing locations have not been identified, this policy does not claim that customer information is transferred to any particular country or service provider.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices, technology, or applicable requirements change.

When changes are made, the updated version will be published on this page with a revised  Updated date.

Customers are encouraged to review this page periodically for the latest information about our privacy practices.

21. Website Transparency

Customers should be able to access this Privacy Policy without having to complete a purchase or provide personal information merely to read the policy.

The Privacy Policy should be linked from appropriate areas of the website, including where relevant the checkout, registration/account areas, and website footer.

WooCommerce provides settings that allow a store administrator to select its privacy-policy page and display privacy notices during registration and checkout.

22. Relationship With Other Store Policies

This Privacy Policy should be read together with the other policies published by TerraTough, including:

  • Return & Refund Policy
  • Shipping Policy
  • Terms & Conditions
  • Contact information

These policies address different aspects of the customer experience and should remain consistent with the actual operation of the store.

23. Contact Us

If you have questions about this Privacy Policy, customer information, an order-related privacy matter, or a privacy request, please contact us.

Store Name: TerraTough
Legal business name: THE DECOR STORE L.L.C.

Website: https://terratough.store/

Email:s support@terratough.store

Phone: +1(863)6996321

Business Address: 401 US-27, Lake Placid, FL 33852, United States

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time)

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT-07:00 (Pacific Time)

Still have a question? Visit our Contact Us page and our team will be glad to help.